Understanding how introductions flow from buyer to you helps set expectations and optimize your response.
The Delivery Process
1. Buyer Sees Your Listing
We run marketing campaigns across Meta (Facebook/Instagram) and Google. Buyers see property listings that match their interests.
2. Buyer Clicks and Engages
When a buyer clicks on a listing and submits their information, they've expressed genuine interest in properties like yours.
3. Exclusive Introduction
The buyer is introduced exclusively to one agency - you. They're not shared with competitors.
4. You Receive the Introduction
The introduction appears in your My Leads dashboard at https://leadhql.com/dashboard/lead. You also receive an email notification.
5. Your Balance is Charged
Your prepaid balance is reduced by the Lead Group's cost per introduction (CPL).
Delivery Timing
Introductions are delivered in real-time as buyers engage with our campaigns. This means:
-
You may receive introductions at any time
-
Volume fluctuates based on campaign performance and buyer activity
-
Email notifications help you stay on top of new introductions
What You Receive
Each introduction includes:
-
Contact details - Name, email, phone number
-
Source - Meta or Google
-
Language - Buyer's preferred language
-
Timestamp - When they submitted
Your Response
We recommend responding within 24-48 hours. These are early-stage buyers (typically 3-12 months from purchasing), so your first contact is about building a relationship, not closing a sale.
If Something Goes Wrong
If an introduction shows a Failed status or you don't receive expected introductions:
-
Check your account balance - low funds prevent delivery
-
Verify your subscription is active (not paused)
-
Contact support if issues persist