If you're unable to subscribe to a Lead Group, here are the common causes and solutions.
Most Common Cause: No Payment Method
You need a payment method set up before you can subscribe to any Lead Group.
Solution:
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Go to Billing at https://leadhql.com/dashboard/payment
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Click Add Payment Method
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Enter your card details
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Save
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Return to Lead Groups and try subscribing again
Other Possible Causes
Insufficient Balance
Some subscriptions may require a minimum balance.
Solution: Add funds to your account at the Billing page.
Account Not Verified
Your account may need email verification or other confirmation.
Solution: Check your email for any verification links. Complete any pending account setup steps.
Lead Group Unavailable
The Lead Group may be temporarily unavailable or at capacity.
Solution: Try a different Lead Group, or check back later.
Technical Error
Occasionally, technical issues can prevent subscription.
Solution:
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Refresh the page
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Try a different browser
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Clear your browser cache
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Contact support if the issue persists
Still Can't Subscribe?
If you've checked all the above and still can't subscribe:
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Note any error messages you see
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Contact support via the chat widget
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Include details about what happens when you try to subscribe
Our team can investigate and help resolve the issue.