If your branding shows as "Pending," it's currently under review.
What Pending Means
When you submit your branding (logo, colors, name), it goes through an approval process. "Pending" means:
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Your submission was received
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It's in the review queue
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A team member will review it soon
How Long Does Review Take?
Branding reviews are typically completed within 1-2 business days.
What's Being Reviewed
We check that:
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Logos are clear and professional
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Both light and dark versions are provided
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Brand name is appropriate
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Information is complete
While Branding is Pending
During the pending period:
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Some features may be limited (like Sales Assistant)
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You can continue using other dashboard features
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Your existing branding (if any) remains active
Speeding Up Approval
Ensure your submission is complete:
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High-quality logo images
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Both light and dark theme versions
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Clear brand name
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All required fields filled
Incomplete submissions may take longer or be returned for updates.
If It's Taking Longer Than Expected
If your branding has been pending for more than 2-3 business days:
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Check that your submission was complete
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Look for any emails requesting additional information
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Contact support to check the status
After Approval
Once approved:
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Status changes to "Approved"
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Your branding goes live
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Features requiring branding become available
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You'll receive confirmation
If Branding is Rejected
If rejected instead of approved:
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You'll see the status change
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Feedback or reason should be provided
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Make the requested changes
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Resubmit for approval